App support
Support that
answers.
Help with the Shacaale rider or driver app, a trip, a safety concern, or your account and data. Start with the guides below, or write directly to the team.
Rides & fares
Booking, pickup PINs, estimates, and trip history.
Open the guideDriving & onboarding
Applications, vehicle approval, offers, and earnings.
Open the guideSafety & reports
What to check before a ride and how to report a concern.
Open the guideAccount & data
Account access, privacy questions, and deletion requests.
Manage your accountBefore you write
Give us enough
to find it.
A useful support message gets a faster answer. Include the details that let us locate your account or trip.
The email on your account
Use the same address you signed up with so we can verify you.
When it happened
The date, approximate time, and pickup or destination district.
Trip details
Driver name, vehicle, or plate if the question is about a specific ride.
Never send secrets
We will never ask for your password or a one-time verification code by email.
Safety reports
hello@shacaale.comReport a ride or raise a safety concern. If you are in immediate danger, contact local emergency services first.
Privacy requests
Account deletion & data requestsRequest deletion or ask what information we hold about you.
App permissions
What the apps
ask for.
Shacaale asks for the minimum access needed to run a ride. You can change these permissions in your device settings at any time.
Location
Used to match nearby drivers, guide pickups, and record the trip. Riders and drivers can choose their device permission level.
Network access
Required to load the map, send requests, and receive ride updates.
No contacts, microphone, or photo library
The core ride flow does not request access to your contacts, microphone, or photos.
Quick answers
Common
support questions.
The full help centre covers booking, fares, driving, and safety in more detail.
Riders
How do I book a bajaj on Shacaale?
Open the app, set your pickup and destination, confirm the estimated fare, and request a ride. Shacaale finds the nearest available driver and shows you their vehicle and live location once they accept.
How is my fare calculated?
You see an estimate before requesting, based on the route distance and the active fare settings. The fare is confirmed with your driver for the trip. Always check the estimate on screen before you request.
What is the pickup PIN?
When a driver accepts your ride, the app gives you a four-digit PIN. Share it with the driver before the trip starts. It confirms that the driver and the ride match what you booked.
Drivers
How do I become a Shacaale driver?
Create a driver account, complete your profile, and add your bajaj details. Our team reviews your profile and vehicle before you can accept rides. You can start the process from the driver app or contact us.
What documents do I need?
You will need a valid driver's licence, a registered bajaj, and the vehicle documents that match the plate you submit. Our onboarding team confirms the full checklist with you.
How much does Shacaale charge drivers?
During the launch period, drivers keep 100% of the agreed fare. Any future commission or service fee will be shown clearly in the driver app before it applies.
Still stuck
We are one
message away.
Tell us what happened and include the account email and trip details if you have them.
Support URL
shacaale.so/supportThis is the official support page for the Shacaale rider and driver apps.