Your data
You can ask what personal information we hold, request a correction, or request deletion. Some ride and safety records may be retained where required by law or to resolve disputes.
Legal & policies
The fine print,
in one place.
Everything that governs the Shacaale website, rider app, and driver app — written to be read, not hidden.
Privacy Policy
What we collect, why we need it, how long we keep it, and the choices you have.
Read the policyTerms of use
The rules for using Shacaale as a rider or driver, including fares, PINs, and accounts.
Read the termsCommunity guidelines
The conduct standards for both sides of a ride, plus how reporting and enforcement work.
Read the guidelinesAccount deletion
How to close a rider or driver account and request deletion of your personal data.
Delete your accountStore disclosures
The links
stores ask for.
Direct links to the public disclosures used for the Shacaale listings on Google Play and the Apple App Store.
Support URL
shacaale.so/supportOfficial app support, contact routes, and app permission information.
Account deletion URL
shacaale.so/account-deletionPublic deletion route for rider and driver accounts.
At a glance
Your rights and
our commitments.
A plain-language summary of the most important points. The linked policies are the authoritative versions.
Location
Location is used to match nearby drivers, guide pickups, and record the trip. It is linked to the ride, not broadcast publicly. Device permissions can be changed in your settings.
Fares
You see an estimate before requesting. The in-app estimate is the reference for the trip. Confirm any change with your driver before continuing.
Safety
Drivers and vehicles are reviewed before approval, and every ride has a pickup PIN. If a driver, vehicle, or fare does not match the app, do not start the trip.
Questions
Need a policy
explained?
If something is unclear, ask us. We would rather explain it than have you guess.