Account deletion
Delete your
account.
You can ask Shacaale to close your rider or driver account and delete the personal information linked to it. This page is the public deletion route for both apps.
The process
Three steps to
close your account.
We verify ownership before deleting anything. This protects riders and drivers from someone else requesting removal of their account.
Send the request
Use the form below from the email address on your Shacaale account, or email hello@shacaale.com with the subject “Account deletion request”.
We verify it is you
We may ask you to confirm your registered phone number or another detail linked to the account. We will never ask for your password or a one-time code.
We close and delete
We will confirm when the account has been closed and tell you what was deleted and what must be retained.
What is deleted
Account and profile
Your name, email, phone, account credentials, saved places, and device tokens linked to the account.
What may be retained
Limited ride and driver records
Some trip, payment, safety, or vehicle records may be kept where required for legal, tax, fraud prevention, or dispute purposes. Those records are restricted and kept only as long as needed.
Timing
Acknowledged in 7 days
We aim to acknowledge every deletion request within seven days and complete it within 30 days, subject to verification and any active ride or unresolved payment.
Drivers
Finish active work first
Complete any active ride and settle outstanding amounts before requesting deletion. Approved vehicle documents form part of the account record reviewed by Shacaale.
Before you delete
Alternatives to
closing it all.
If you only want help with a specific issue, support may be able to fix it without losing your account and trip history.