Legal
Privacy,
plainly.
What we collect, why we need it, and the choices you have. This policy covers the Shacaale website and apps.
1. Information we collect
To run a ride, we need enough information to identify you, find your pickup, match you with a driver, and keep a record of the trip. Depending on how you use Shacaale, this may include:
- Account details such as your name, phone number, and email address.
- Ride details such as pickup and destination, route, distance, fare, and ride status.
- Location information used to match nearby drivers, guide a pickup, and record the trip.
- Driver and vehicle information submitted for approval, including documents and plate details.
- Device and app information needed to operate, secure, and improve the service.
- Messages you send to our support team.
2. How we use it
We use this information to provide the service, including to match riders and drivers, calculate and display fares, verify pickups with a PIN, show live driver location, maintain ride history, review driver eligibility, prevent misuse, and respond to support requests.
We may also use aggregated, non-identifying information to understand demand and improve coverage across Mogadishu.
3. Location data
Location is central to a ride-hailing service. Riders share location to be matched with nearby drivers and to guide pickup. Drivers share location while they are available or on a trip. The app asks for your permission before accessing device location.
4. Sharing
We share the information needed to complete a ride. A driver sees the pickup and destination details needed to collect and carry you. A rider sees the driver's name, vehicle details, and latest location while the driver is on the way. We do not sell your personal information.
We may share information with service providers that help us operate the platform, or where required by law or to protect the safety of users.
5. Retention and security
We keep ride records for as long as needed to operate the service, resolve disputes, and meet legal or safety obligations. Access to account and ride data is limited to people who need it to do their work.
6. Your choices
You can update your account details in the app where available. You can ask us for access to, correction of, or deletion of your personal information by emailing hello@shacaale.com or using the account deletion page. Some records may need to be retained for safety, fraud prevention, or legal reasons.
7. Children
Shacaale is not intended for children to use independently. A parent or guardian should manage any account used by a minor.
8. Changes
We may update this policy as the service changes. When we do, we will revise the date at the top of this page and, where appropriate, tell you in the app or by email.
9. Contact
For privacy questions, contact Shacaale Mobility at hello@shacaale.com.